New Patients\FAQs

The information on this page will familiarize you with our practice and help you prepare for your first appointment.

If you have a question that's not listed here or answered to your satisfaction, contact Liz Fedyna at (408) 556-0110 or
Liz@morephysicaltherapy.com.

Do I need a physician’s referral to be treated at MORE Physical Therapy?
In California, patients have direct access to physical therapists.
However, some insurance plans require a physician's referral. If your insurance carrier requires a referral, you still have the right to choose your own physical therapist. Let your physician know your choice.

Will my insurance pay for physical therapy?
We contract with insurance carriers that support our mission to provide quality patient care while engaging in ethical and sustainable business practices. In addition, we accept Workers Compensation, Medicare, and automobile polices with Med-Pay coverage. To request a quotation of insurance benefits, contact our Intake Coordinator, Jorge Villafuerte, at (408) 606-8209 or jorge@morephysicaltherapy.com

I don’t have insurance coverage. What are my payment options?
MORE supports both your health and financial needs. We are happy to arrange payment plans for patients with limited or no insurance. We accept checks, Visa, and MasterCard.

Do you accept “walk-ins”?
Due to the nature of the care we provide, appointments are required. However, we are typically able to accommodate same-day appointments for urgent injuries, and all patients can usually be scheduled within 24 to 48 hours.

How long will my appointments last?
Treatment sessions vary, but in general you can expect to spend 60 to 90 minutes at each appointment.

What should I wear to my appointment?
Clothing appropriate for a gym setting is best; particularly clothing that allows easy access to the body part we are treating (e.g., shorts for knee patients, tank top for shoulder patients).

Do I have to know how to swim to participate in aquatic therapy?
No swimming experience is necessary in order to participate in aquatic therapy.  Our pool is only 3 to 4 feet deep and you will never submerge your face in the water.  Our staff remain with you either in the pool or poolside through the duration of your aquatic treatment.

What is your cancellation policy?
We require 24 hour advance notification for cancellations in order to accommodate other patients.  A $50- fee will result when 24 hour notification is not received.  This fee is not billable to insurance and must be paid prior to receiving further services.

Downloadable Patient Forms

You may download and print these forms so you can read them and fill them out prior to your arrival at your first appointment. This will speed up the registration process!

          Patient History Form, part 1
          Patient History Form, part 2
          Statement of Office Policies
          Privacy Practices
          Acknowledgement of Privacy Practices
          Consent to Treatment of Minor Child

          Credit Card Signature on File Authorization

          Email Policy and Procedures

          Authorization for Email Communication


Payment Options

You may also pay your current bill online using your credit card. Simply enter the amount you would like to pay below and click the payment button. You will be asked to enter identifying information along with your credit card information in our secure payment portal.  Please note the address you enter must match the address your credit card company has on file.