New Patients

Welcome to MORE Physical Therapy, where we create individualized treatment programs that meet your unique needs and goals. Our staff is commited to assisting you in your return to play, your return to work and your return to life.

We've provided the information on this page to give you an idea of what you can expect and to help you prepare for your first appointment. If you have additional questions, please contact the reception staff at one of our offices.

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Insurance and Fees

MORE Physical Therapy, Inc. is a preferred provider with numerous managed care networks and individual plans. For specific information regarding your insurance benefits contact our Intake Coordinator, Ashlee Gapero at (408) 556-0110 or ashlee@morephysicaltherapy.com. We also accept Workers Compensation, Medicare, and automobile policies with med-pay coverage. For fee information contact our Patient Account Representative Lead, Tina Lungaro, at (408) 556-0110 or Tina@morephysicaltherapy.com.

MORE supports both your health and financial needs. We are happy to arrange payment plans for patients with limited or no insurance. We accept checks, Visa, and MasterCard.

Frequently asked questions

If you are using a recent browser, click the icon to see an answer to the question; click the icon to hide the answer. If you have a question that's not listed here or answered to your satisfaction, contact Liz at (408) 248-6886 or Liz@morephysicaltherapy.com.

  • Do I need a physician’s referral to be treated at MORE Physical Therapy?
    • No. In California, Physical Therapists have “direct access” to treat patients who have been previously diagnosed. However, many insurance plans require a physician's referral. If your insurance carrier requires a referral, you still have the right to choose your own physical therapist. Let your physician know your choice.
  • Will my insurance pay for physical therapy?
    • MORE is a preferred provider with numerous managed care networks and individual plans. We also accept Workers Compensation, Medicare, and automobile polices with Med-Pay coverage. To request a quotation of insurance benefits, contact our Intake Coordinator, Ashlee Gapero, at (408) 556-0110 or ashlee@morephysicaltherapy.com
  • I don’t have insurance coverage. What are my payment options?
    • MORE supports both your health and financial needs. We are happy to arrange payment plans for patients with limited or no insurance. We accept checks, Visa, and MasterCard.
  • What are your office hours?
    • Hours of operation vary from site to site. See our Locations page for how to contact the location of your choice and inquire about hours.
  • Do you accept “walk-ins”?
    • Due to the nature of the care we provide, appointments are required. However, we are typically able to accommodate same-day appointments for urgent injuries, and all patients can typically be accommodated within 24 to 48 hours.
  • How many visits will I need?
    • Many factors, including diagnosis, pre-existing conditions, and lifestyle, impact the frequency and duration of therapy. We work closely with both the patient and referring physician to return our patients to their desired level of activity as quickly and safely as possible.
  • How long will my appointments last?
    • Treatment sessions vary, but in general you can expect to spend 60 to 90 minutes at each appointment.
  • What should I wear to my appointment?
    • Clothing appropriate for a gym setting is best; particularly clothing that allows easy access to the body part we are treating (e.g. shorts for knee patients, tank top for shoulder patients). For your convenience, all of our clinics provide locker room and shower facilities.

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Downloadable patient forms

You may download and print these forms so you can read them and fill them out prior to your arrival at your first appointment. This will speed up the registration process!

  • All forms in one file
    Unless you are instructed otherwise, please download this package and fill out all the forms it contains.
  • New Patient Information form
    This form asks for basic information we need to register you as a patient.
  • Patient History Form, part 1
    The information you provide on this form (about your symptoms) is required by the insurance companies we contract with.
  • Patient History Form, part 2
    The information you provide on this form (about your medical history) is required by various governing bodies.
  • Statement of Office Policies
    This form acquaints you with our policies and procedures and includes an authorization to release information to your insurance company, and an agreement to pay for services rendered.
  • Privacy Practices
    This HIPAA document describes our privacy practices as they relate to the use of your medical history information. This document is for informational purposes only; you don't need to bring it to your appointment.
  • Acknowledgement of Privacy Practices
    Your signature on this form acknowledges that you have read and understood the policies and practices described in the document listed above.

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